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Refund and Cancellation Policy for Simplify Consulting

Last Updated: July 2026

Website: www.simplifyconsulting.co.za

1. General Policy Statement

At Simplify Consulting (“we,” “us,” or “our”), we strive to deliver high-quality business consulting, cloud accounting, payroll, and digital advisory services. Because our offerings consist of tailored professional services, digital configurations, and time-based consulting, we do not offer returns on physical goods.

Refunds, cancellations, and scope adjustments are governed by the terms outlined below and any signed Service Level Agreement (SLA) or Proposal issued to you (“the Client”).

2. Consulting Services & Project Engagements

Our consulting projects (e.g., business strategy, software setup, Xero migrations, marketing planning) involve upfront discovery, resource allocation, and specialised expertise.

  • Retainers & Monthly Service Fees: Monthly recurring retainers (accounting, payroll administration, ongoing advisory) are non-refundable once the billing cycle or month has commenced.

  • Milestone / Project-Based Fees: Where work is billed according to agreed project milestones, fees paid for completed milestones are non-refundable.

  • Deposits: Any upfront deposit paid to commence project scoping or software setup is non-refundable once work or setup has actively begun.

3. Service Cancellations & Scope Changes

A. One-Time Project Services

If you wish to cancel an ongoing project before completion:

  • You must notify us in writing via email at info@simplifyconsulting.co.za.

  • You will remain liable for all work completed and hours logged up to the exact date of written cancellation notice.

  • If prepaid funds exceed the value of work completed, the remaining unearned balance will be refunded to your designated bank account within 14 business days.

B. Monthly Retainers & Recurring Contracts

  • Either party may terminate a recurring monthly service contract by giving 30 calendar days’ written notice (or as otherwise specified in your client SLA).

  • Services will continue through the notice period, and full payment for that final month remains due.

4. Third-Party Software & Subscriptions

Simplify Consulting assists clients with selecting and configuring third-party software solutions (e.g., Microsoft 365, Xero, payroll platforms, or hosting tools).

  • License & Subscription Fees: Fees paid for third-party software licenses, cloud subscriptions, domain registrations, or hosting fees are non-refundable once purchased or provisioned.

  • Vendor Terms: Third-party software cancellations and refund eligibility are strictly bound by the end-user licensing agreements (EULA) and refund policies of the respective vendors.

5. Unsatisfactory Work & Dispute Resolution

We are committed to delivering work that meets the specifications outlined in your project proposal or contract.

If you believe the service delivered does not meet the agreed scope or quality:

  1. Notice Period: Notify us in writing at info@simplifyconsulting.co.za within 7 business days of receiving the deliverable, clearly describing the deficiency.

  2. Remediation Period: We will evaluate the claim and, if valid, reserve the right to correct, revise, or re-perform the service at no additional charge to align with the agreed scope.

  3. Refund Consideration: If we are unable to remedy a significant deficiency that directly violates the agreed contractual scope, a partial or full refund for that specific deliverable may be issued at our sole discretion.

6. Statutory Rights under the Consumer Protection Act (CPA)

Nothing in this policy limits or affects your statutory rights under the South African Consumer Protection Act 68 of 2008 (CPA) where applicable to consumer engagements. Under Section 54 of the CPA, consumers are entitled to the timely performance and completion of services in a proper manner and with reasonable care and quality.

7. How Refunds Are Processed

Where a refund is approved by Simplify Consulting:

  • Refunds will be issued via Electronic Funds Transfer (EFT) to the verified business or personal bank account of the original payer.

  • Refunds will be processed within 14 business days from the date of written approval.

  • Transaction processing fees or banking costs incurred during original payments may be deducted from the final refund amount where applicable.

8. Contact Us

If you have questions about this policy or wish to submit a cancellation or refund request, please reach out to our team:

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